At Elevated Evenings, your satisfaction means a lot to us. We want you to feel confident shopping with us, and we're here to help if something isn't quite right.

If your order arrives damaged or you receive a defective item, please contact our Customer Care team within 30 days of delivery. Simply include your order number along with photos or a short video showing the issue so we can review it as quickly as possible.
If your claim is approved, we'll happily replace the defective item or provide a refund, depending on the situation.
Because we sell intimate wellness products, we aren't able to accept returns or exchanges on items that have been opened or used unless they are confirmed to be defective. This policy helps protect the health, safety, and privacy of all of our customers.
Products designed to come into contact with the body or bodily fluids cannot be returned or resold once they have left our warehouse. This includes, but is not limited to:

1. Vibrators and dildos
2. Anal toys, beads, and plugs
3. Cock rings and sleeves
4. Lingerie and men's intimate apparel
5. Lubricants and massage oils

All refund requests are reviewed individually and must meet the requirements outlined above. If you ever have questions or concerns about your order, please don't hesitate to reach out—we're always happy to help and will do our best to make things right.